Billing and payments

Lift and mechanical work is invoiced by RBS Emden LLC. One consistent invoice, one secure place to pay.

Paying an invoice

Invoices are emailed from RBS Emden LLC and include a secure online payment link. Open the link to pay by:

Credit or debit card (Visa, Mastercard, American Express, Discover)
ACH bank debit
Bank transfer (ACH credit or wire) to the account details shown on the invoice
Check, payable to RBS Emden LLC, mailed to 47 Pleasant Street, Suite BS, Northampton, MA 01060

The payment page is hosted by Stripe (invoice.stripe.com). Your card or bank statement will show the charge as RBS EMDEN LLC. Card receipts are emailed automatically when a payment is made online. All amounts are in US dollars.

If you did not receive an invoice or the link has expired, email info@raddpayments.com with the invoice number and we will resend it.

Security

Online payments are processed by Stripe on a Stripe-hosted payment page over an encrypted (TLS) connection. Card and bank details go directly to Stripe, which is a PCI DSS Level 1 certified service provider. We never see or store full card numbers. This website is served only over HTTPS.

Payment terms

Service calls: Due on receipt of invoice.
Equipment orders: 50% deposit at order, balance due on installation.
Commercial and government accounts: Net 30 on approved credit, with purchase order.
Shipping: Estimated at quote, billed at actual cost.
Sales tax: Charged at the rate for the job site address unless an exemption certificate is on file.
Currency: United States dollars (USD).
Late payment: 1.5% per month on balances more than 30 days past due, or the maximum allowed by law.

Delivery and scheduling

Service calls: Scheduled within two to five business days in the core service area; emergency lift-down calls prioritized by phone.
Equipment: New lifts ship freight from the manufacturer, typically two to six weeks after deposit depending on model; installation is scheduled for the week of delivery.
Inspections: Scheduled on an annual calendar per site.
Where we work: Mid-Atlantic United States; see service area.

Questions about a charge

If an amount on your invoice or statement does not look right, contact us before disputing it with your bank. Most questions are resolved the same day with the service report or installation sign-off for the job.

(413) 200-0634
info@raddpayments.com
Monday to Friday, 8:00 AM to 5:00 PM Eastern

Refunds and cancellations

Deposits on equipment orders are refundable until the equipment ships from the manufacturer. Service calls may be cancelled at no charge up to one business day before the scheduled visit. Full details are in our refund and cancellation policy.